Frequently Asked Questions

Can’t find the answer you’re looking for? Reach out to our customer support team.

We also have a full, searchable Help Center for the entire Publicist web application located here. As we add new features, we'll add more content this resource center.

Publicist Overview

What is Publicist?

Publicist is an online platform that makes it easy for brands and agencies to source and hire premium marketing, communications, and creative Talent with 300+ skill sets across 60 industries. Our platform is used to post projects, source and onboard quality Talent for a variety of roles, and pay invoices all in one place.

How do I reset my password?

Click the link here. Enter the email associated with your account, and receive an email with a link to reset your password!

What is the vetting process?

Before joining Publicist, Talent have to go through the Publicist vetting process. Publicist council members evaluate profiles based on both soft and hard skills. We take into account:

Industry
Title
Years of experience
Location
Skills
Work experience
Past/published works

For Clients

What kinds of projects can be done on Publicist?

Publicist’s Talent will represent your brand, assisting you on any communications, marketing, content creation, strategy, messaging or social need you may have. For a complete list of all our support skills, refer to our glossary page here.

We support three core role types for every job post:

Project-based: short term and well defined

Fractional: recurring with set hours per week

Full-time: FTE and temp-to-perm roles

What if I am interested in using Publicist but do not know exactly what I need?

Don’t worry! Email us at support@publicist.co

Through our personalized support service, we can help you define the scope for your next project and hire expert Talent that best fit your unique needs.

How do I get started with Publicist?

Click here to login or create your Publicist account. Click ‘My Job Posts’ to outline the scope of what you’re looking for OR browse Talent available for hire by clicking ‘My Searches.’ When you’re ready to begin work, visit ‘My Engagements’ to communicate with Talent and exchange contracts and invoices.

Am I in control of selecting the Talent I want to work with?

Absolutely! Based on your own criteria, you can review Talent profiles and select who you’d like to communicate with. Additionally, interested Talent have the ability to reach out to you regarding your job posts. Leveraging the Engagement chat function on the platform, you can speak with Talent to ask follow up questions and to agree on deliverables, price and the timeline for the engagement.

Is it free to post a project on Publicist?

Yes! It is completely free to post your project on Publicist. You will only pay for a project once you have selected Talent, set pricing and decided to move forward with the engagement.

What if I do not know how much to charge for each project?

We’ve created a budget calculator to make it easy for you to model your budget. To generate an estimate of your budget, simply follow the prompts here! Once you’ve answered all the questions about your project, the calculator will share a budget estimate with you that you can include in your job post.

How does payment work?

Payments are processed safely and securely via Stripe Connect, our secure third-party payment provider, to make it simple to pay for your projects directly through the Publicist platform.

How do I set up my Stripe account to send payments?

You can set up your Stripe Connect payment profile through your Publicist Dashboard. You will be able to edit your payment information, manage your payment transfers, view your pending transactions, and review your past transactions.

What is your fee?

We charge a 20% fee on each project. For organizations looking to hire 10+ individuals, please speak to sales about our Enterprise solution which drastically reduces the fee.

For Talent

How do I join the community as Talent?: Request to join as Talent by filling out the ‘Sign up’ form here. You’ll either be accepted (yay!) or waitlisted for consideration at a later date. You’ll receive an email either way. If approved, you’ll receive a link to login to your dashboard and complete your profile. You’ll have full access to browse Job Posts, communicate with organizations, exchange contracts, get to work, and get paid!
Do I need to set my availability?: YES! Setting your availability as a WORK user is of utmost importance. Your availability status determines when and where you appear in client searches. Update your availability here.
I’m on the waitlist. Can I try to join again?: Yes, of course! In the event that your profile was waitlisted by the Publicist team, we encourage you to apply again in a few months when you have a stronger work portfolio. If you have any questions on how to strengthen your candidacy to be accepted into the Publicist community, please reach out to the Publicist team.
Is Publicist free for Talent?: Yes! Publicist is free. Set up your Profile, view Job Posts, and get to work!
How does Talent get paid?: Payments are processed safely and securely via Stripe Connect, our secure third-party payment provider, to make it simple to receive payments in an easy and timely manner. We do not charge a fee on payments received by Talent.
How do I set up my Stripe account to receive payments?: You can set up your Stripe Connect payment profile through your Publicist Dashboard. You will be able to edit your payment information, manage your payment transfers, view your pending transactions, and review your past transactions.
What happens if there are any issues?: If a Client or Talent wants to dispute the project, Publicist gives 24 hours for either party to view the dispute and come to an agreement on next steps. If an agreement is not reached during this time, Publicist will get involved in the dispute resolution process and work with each party to determine next steps.